Collection & Delivery Options
What time can I collect my order?
Collection is available from 9am on your selected pick up day. Our last pick-up time is 3.00pm sharp.
On collection, please ensure you have your order number with you. Please ensure you are having your order number when picking up.
When can I collect my order ?
Free collection is availalable from Monday to Sunday.
Where can I collect my order from?
All orders can be collected from our store in Malvern.
Please have your order number ready on collection.
How should I transport my order home?
All our items come prepared in sealed, recyclable boxes.
If you are picking up your order from our local shop, we recommend placing your box on a flat surface of the car. On reaching your destination, place your items into the fridge.
When can I have my order delivered?
Delivery is available from Monday to Sunday.
Where are you delivering?
We deliver to Melbourne suburbs within 10 km radius from our store in Malvern.
Please see below the list of suburbs we deliver to from Malvern:
A, B, C: Albert Park, Armadale, Ashburton, Ashwood, Balaclava, Balwyn, Beaumaris, Bentleigh, Bentleigh East, Black Rock, Brighton, Brighton East, Burnley, Burwood, Camberwell, Canterbury, Carnegie, Carlton, Carlton North, Caulfield, Caulfield East, Caulfield North, Caulfield South, Cheltenham, Clifton Hill, Collingwood, Cremore.
D, E, F: Docklands, East Melbourne, Elsternwick, Elwood, Fairfield, Fitzroy, Fitzroy North.
G, H, I: Gardenvale, Glen Huntly, Glen Iris, Glen Waverley, Hampton, Hawksburn, Hawthorn, Hughesdale.
J, K, L: Kew, Kooyong.
M, N, O: Malvern, Malvern East, Melbourne (CBD), McKinnon, Middle Park, Moorabbin, Mount Waverley, Murumbeena, North Melbourne, Oakleigh, Ormond.
P, Q, R: Parkville, Prahran, Port Melbourne, Richmond.
S, T, U: Sandringham, Saint Kilda, Saint Kilda East, Saint Kilda West, Southbank, South Melbourne, South Yarra, South Wharf, Surrey Hills, Toorak.
V, W, X, Y, Z: West Melbourne, Windsor.
I am out of the delivery radius?
Before processing your order, please contact us. We will get back to you in the next 48hrs and confirm or not if we are able to assist you with your delivery. Fee will be updated accordingly with the delivery address requested.
What time my order will be delivered?
Our deliveries are organised in two time slots:
- 10am - 12pm
- 1pm - 3pm
Your order will be delivered during your timeframe selected. However, we cannot garantee an exact time fof delivery within that window.
For earlier delivery requests, please contact us at email@example.com or notify us in the note section when processing your order.
We will contact you within 48hrs to advise whether your request has been successful.
How much is the delivery fee?
All deliveries within 10km from Millstone incur a fee of $35.
For all deliveries over 10km, you will need to contact us via email to confirm whether delivery is possible.
How will my order be handled during delivery?
All our items are delivered in sealed boxes, and are kept refrigerated until delivery.
Please ensure to provide as much information on checkout to ensure a seamless delivery.
My order is gettting delivered to an event space.
If you are having an order delivered to a restaurant or function room, please provide the contact details on checkout. Our team will get in contact with the event space to ensure the correct handling, storage and service procedure. Please also be sure to provide the opening hours of the venue.